TEGW Translation Platform | Quick Start Guide Skip to guide content
TEGW TRANSLATION TECHNICAL SUPPORT
ONE CLEAR START. ONE GUIDE FOR YOUR ROLE.

Use the platform with confidence.

This hub separates the shared login process from the work that is unique to each role. First confirm access. Then open only the role guide assigned to your account by the administrator.

CONTENT WORKFLOW
TranslatorEditorReviewerApprover

Content moves through these stages, but each user normally works only in the role assigned to their own account.

1EveryoneComplete the shared login guide.
2Each accountOpen only the guide for its assigned role.
3When neededUse safety references for offline, AI, or returned work.
01

One shared start, then one assigned guide

You do not need to study every role. After login, use only the guide that matches the role shown on your account.

Use only the controls assigned to your account.

Your role is set by the administrator. Buttons, projects, and workflow status can differ by account. Do not use a control that is not shown in your own TEGW screen.

01

Login & first access

This is the same starting procedure for Translators, Editors, Reviewers, Approvers, and SOP Coordinators.

Shared process

Complete these steps before opening your role guide.

Do not send a password, verification code, or private login detail to another person for support.

STEP 1

Open the TEGW platform

Use the official TEGW website in your current browser. Enter the address directly or use your approved bookmark.

Expected result: The Translate Ellen G. White home page opens and the Login option is visible.
Safe practice: Confirm the website address before entering your credentials.
TEGW home page screenshot placeholder Replace with Login — Home page screenshot
STEP 2

Select Login

Choose the Login button on the TEGW home page. Wait for the sign-in screen to load completely before entering information.

Expected result: The sign-in form opens with fields for your username or email and password.
Login button screenshot placeholder
STEP 3

Sign in with your own account

Enter your registered username or email and password. Use only the credentials issued or approved for your account.

Expected result: The system accepts your sign-in and opens the Translation Projects dashboard or the workspace authorized for your account.
Important: Never share passwords, recovery links, or verification codes in WhatsApp, email, or screenshots.
Sign-in form screenshot placeholder Replace with Login — Sign-in form screenshot
STEP 4

Confirm the first screen after login

After login, you may see the Translation Projects dashboard or a role-specific workspace. What appears depends on your role and account authorization.

Expected result: You are signed in successfully. Open only the role guide assigned to your account from the navigation menu.
Next step: Use the Assigned Role Guide menu. Do not follow another role’s controls unless an administrator changes your assignment.
Dashboard after login screenshot placeholder Replace with Login — First screen after login
02

Workflow status & returned work

Use the on-screen stage counts and Segment Tracker to identify work that needs checking again.

Technical guide

Read the status first. Then open the exact segment.

Counts show how many segments have reached each workflow stage. Returned or rejected items require attention by the earlier workflow stage shown on the screen.

Stage counts

Auto-Translated, Translated, Edited, and Reviewed show progress through the workflow.

Return signals

Editor Rejected, Review Rejected, Translation Rejected, or Retranslation Required mean work needs inspection.

Segment Tracker

Use the tracker to locate the exact returned segment and verify the current workflow state.

STEP 1

Open the chapter and locate the workflow status summary

Open the assigned book and chapter. Use the progress or status summary shown in the chapter interface to see counts for Auto-Translated, Translated, Edited, Reviewed, and any rejected or retranslation-required items.

Expected result: You can see which stage has work waiting and whether any return or rejection count is present.
Important: A lower number at a later stage can be normal while work is moving forward. It does not automatically mean there is a problem.
Workflow status summary screenshot placeholder Replace with Status — Workflow summary and stage counts
STEP 2

Recognize a returned-work signal

Check for a notification in the platform bell when this feature is active for your account, but use the actual chapter status as confirmation. A new or increased rejected count, a status such as Translation Rejected, Editor Rejected, or Review Rejected, or a visible return message means the chapter needs checking again.

Do not guess the action: Read the status label and feedback first. The screen identifies the stage that needs correction.
Returned or rejected workflow segment screenshot placeholder Replace with Status — Returned or rejected segment screenshot
STEP 3

Open Segment Tracker and find the exact item

Select the Segment Tracker control in the chapter interface. Use the workflow labels and markers to identify the returned segment, its current stage, and any available feedback. Check the specific paragraph before editing anything.

Expected result: You know the exact segment that was returned and the reason it requires attention.
Segment Tracker screenshot placeholder Replace with Status — Segment Tracker screenshot
STEP 4

Correct only the returned work, then release it

Recheck the English source, correct the indicated segment, and preserve any required formatting and Bible references. Do not redo the entire chapter unless the feedback or workflow instruction clearly requires it. Save and use the applicable UNLOCK and DONE controls so the work moves forward again.

Expected result: The returned item is updated, the status changes as expected, and the next role can continue.
Returned work completion screenshot placeholder Replace with Status — Corrected work released screenshot
i
When counts need attention

Open Segment Tracker when a rejected count increases, a later-stage count drops unexpectedly, or a segment remains at the same stage longer than expected. If the on-screen status conflicts with the actual content, pause and report the data-integrity concern instead of trying to force the workflow forward.

ROLE GUIDE 01

Translator

Translate accurately and naturally from the English source into the assigned target language.

01
Your focus: Use the on-screen chapter, segment, and status controls to create target-language text faithfully. If a return or rejected count appears, open Segment Tracker and correct only the identified work before releasing it again.
1Dashboard: Translate2Chapter: Prev / Next3Segment: Edit / Update Translation4Check: Segment Tracker5Handoff: UNLOCK / DONE
STEP 1

Press Translate for the assigned project

On the Translation Projects page, locate the assigned book and select Translate. Do not begin in another user’s account or in a project not shown for your role.

Expected result: The translation interface opens with the English source and target-language area.
Translator workspace screenshot placeholderReplace with Translator — Open workspace screenshot
STEP 2

Confirm the chapter before writing

Check the book title, language, and chapter shown at the top of the screen. Use NEXT or PREVIOUS only after confirming you are in the intended chapter.

Expected result: You know exactly which chapter you are translating before making changes.
Translator chapter navigation screenshot placeholderReplace with Translator — Chapter check screenshot
STEP 3

Press Edit or Update Translation for the target segment

Read the English source first, then use the available segment control to enter or update the target-language text paragraph by paragraph or sentence by sentence. Preserve meaning, paragraph structure, Bible references, and required formatting.

When a segment is locked: Do not try to force an edit. Check the lock owner or current stage, then follow the returned-work or support process.
Work method: Translate one clear portion at a time. This makes self-checking and later review easier.
Translator editing area screenshot placeholderReplace with Translator — Translation area screenshot
STEP 4

Use Bible and formatting tools only when needed

Use the platform’s Bible-reference tool for Scripture references and preserve meaningful formatting from the source. Follow your language team’s approved Bible version and style guidance.

Expected result: Scripture references and formatting are consistent with the team’s documented guidance.
Bible reference and formatting tools screenshot placeholderReplace with Translator — Bible or formatting tool screenshot
STEP 5

Review your own text before handoff

Re-read the translated portion. Check for accidental omissions, incomplete sentences, copied English text, broken references, or incorrect formatting.

Expected result: The portion is complete enough for the Editor to begin a meaningful review.
Translator self-check screenshot placeholderReplace with Translator — Self-check screenshot
STEP 6

Save and release the completed work

Use the saving and workflow controls shown in your screen. Where applicable, confirm the work is saved, use UNLOCK, then use DONE so the Editor can proceed.

Do not leave work locked: A chapter that is not properly released can delay the next role.
Expected result: The chapter status changes as expected and is available to the next role.
Return check: If the Editor later returns work, review the rejected status and open Segment Tracker before correcting the indicated segment.
Translator unlock and done screenshot placeholderReplace with Translator — UNLOCK and DONE screenshot
Do not Auto-Translate a partly translated chapter unless replacement is intentional.Auto-Translate or Re-Translate can replace existing content. Use the AI safety guide before selecting those actions.
ROLE GUIDE 02

Editor

Improve the translation while preserving faithfulness to the English source and the team’s terminology.

02
Your focus: Use the on-screen status labels, source/target view, and segment controls to check accuracy, clarity, consistency, grammar, and readability. Recheck returned segments before handing the chapter forward.
1Open: assigned chapter2Revise: Edit / Update Translation3Confirm: source + target4Check: status / tracker5Handoff: UNLOCK / DONE
STEP 1

Open the chapter made available for editing

From your assigned project, select the available chapter or edit action. Confirm the book title, language, chapter number, and on-screen workflow label before changing text.

Expected result: You are in the correct chapter with editing tools appropriate to your role.
Editor workspace screenshot placeholderReplace with Editor — Open workspace screenshot
STEP 2

Press Edit or Update Translation, then compare both columns

Use the control shown for the target segment, then compare the English source with the target text before editing. Identify meaning shifts, omissions, ambiguity, or language that is unclear in the target language.

Expected result: You understand both the original meaning and the current target-language wording before revising.
Editor compare source and target screenshot placeholderReplace with Editor — Source and target comparison screenshot
STEP 3

Edit for accurate and natural meaning

Correct grammar, spelling, punctuation, word choice, sentence flow, and wording that does not faithfully express the source. Restructure a paragraph only when needed for clarity or accurate meaning.

Editing principle: Improve the target text without introducing a new meaning that is not supported by the source.
Editor revise text screenshot placeholderReplace with Editor — Revision screenshot
STEP 4

Check consistency before moving on

Confirm terminology, Bible references, names, headings, punctuation style, and formatting are consistent with the rest of the chapter and the language team’s established decisions.

Expected result: The chapter reads naturally and uses consistent language and formatting.
Editor consistency and history screenshot placeholderReplace with Editor — Consistency or history screenshot
STEP 5

Save and release for review

Use the documented save and workflow controls visible in your screen. Where applicable, confirm the text is saved, use UNLOCK, then use DONE so the Reviewer can proceed.

Expected result: The edited chapter is released for the Reviewer without remaining locked by your account.
Return check: If the reviewer returns the work, inspect the rejected label and specific feedback before revising the affected segment.
Editor completion screenshot placeholderReplace with Editor — Completion screenshot
ROLE GUIDE 03

Reviewer

Perform final validation before content is presented for approval.

03
Your focus: Use the chapter status, Segment Tracker, and feedback controls to validate work. Resolve minor issues where appropriate, then return or reject the exact work that requires correction.
1Open: review-stage chapter2Inspect: status / tracker3Minor fix: Edit4Rework: Return / Reject5Pass: completion control
STEP 1

Open the chapter ready for review

From your assigned project, open the available chapter and confirm the book, language, chapter, and review-stage label before beginning the final check.

Expected result: The chapter opens with the review controls available to your account.
Reviewer workspace screenshot placeholderReplace with Reviewer — Open workspace screenshot
STEP 2

Read the chapter from beginning to end

Review the whole chapter, not only individual marked paragraphs. Check accuracy, clarity, consistency, grammar, punctuation, Bible references, and formatting.

Expected result: You have assessed whether the chapter is ready for approval, not merely whether one paragraph looks complete.
Reviewer full chapter review screenshot placeholderReplace with Reviewer — Full chapter review screenshot
STEP 3

Use the segment control for minor corrections only

Use the available Edit or Update Translation control to fix small errors when this is appropriate within your workflow. Do not perform unnecessary heavy rewriting during final review.

Reviewer boundary: Major language restructuring should normally be sent back with specific feedback rather than silently rebuilt.
Reviewer minor correction screenshot placeholderReplace with Reviewer — Minor correction screenshot
STEP 4

Return or reject when correction is needed

Use Return for minor correction and Reject when the chapter needs meaningful rework. Give short, precise feedback that explains what must be corrected and where.

Expected result: The earlier role receives a clear, actionable correction request and can locate the affected work through the status label or Segment Tracker.
Reviewer return or reject screenshot placeholderReplace with Reviewer — Return or Reject screenshot
STEP 5

Release a chapter that passes review

When the chapter is ready, use only the completion or handoff controls shown in your role screen. Confirm the status changes correctly for the Approver.

Expected result: The chapter is available for approval, with no unresolved review issue remaining.
Reviewer completion screenshot placeholderReplace with Reviewer — Completion screenshot
ROLE GUIDE 04

Approver

Give final authorization only after the editing and review stages are complete.

04
Your focus: Use the status summary and available history to verify the required workflow is complete. Confirm outstanding returns or rejected items are resolved before approving or returning the chapter.
1Open: approval-stage chapter2Verify: status counts3Inspect: History4Check: returns / rework5Action: Approve / Return
STEP 1

Open the chapter presented for approval

From your assigned project, open the available chapter. Confirm the book, language, chapter, and approval-stage status before using any final action.

Expected result: You can see the chapter and its current workflow status before taking any final action.
Approver workspace screenshot placeholderReplace with Approver — Open workspace screenshot
STEP 2

Open the status summary and verify prior stages

Use the status summary available in the chapter interface to check that the Translator, Editor, and Reviewer stages have been completed as required. Do not approve simply because a chapter appears complete on screen.

Expected result: The required workflow record supports final authorization. Check rejected counts and any retranslation-required label before moving forward.
Approver workflow status screenshot placeholderReplace with Approver — Workflow status screenshot
STEP 3

Open History and confirm corrections are resolved

Review any prior return, reject, or correction history available in the platform. Confirm the chapter meets the language team’s expected quality standard.

Expected result: There are no unresolved correction requests before final approval.
Approver history screenshot placeholderReplace with Approver — History screenshot
STEP 4

Approve or return the chapter

Select Approve only when the chapter is ready for final release. If requirements are not met, return the work through the available workflow action with a clear reason.

Final action: Approval has publication impact. Pause and escalate if content is missing, duplicated, misplaced, or shows an incorrect workflow state.
Approver approve or return screenshot placeholderReplace with Approver — Approve or Return screenshot
ROLE GUIDE 05

SOP Coordinator

Coordinate the team’s project follow-up, workflow visibility, training needs, and authorized escalation.

05
Your focus: Use the available project status, contributor, and progress views to support the workflow without replacing a Translator, Editor, Reviewer, or Approver’s work. Use only the controls authorized for your account.
1Monitor: Dashboard / Analytics2Check: stage counts3Confirm: Contributors4Trace: History / tracker5Escalate: authorized channel
STEP 1

Open your Coordinator workspace

After shared login, open the TEGW view or administrative workspace authorized for your SOP Coordinator account. Your available controls may differ by organizational level and authorization.

Expected result: You can see the projects, monitoring information, or coordination controls assigned to your account.
SOP Coordinator workspace screenshot placeholderReplace with SOP Coordinator — Workspace screenshot
STEP 2

Read progress and returned-work signals

Check project progress, chapter status, rejected counts, and workflow bottlenecks using the views available to you. A later-stage count lower than an earlier-stage count can be normal; open the chapter and Segment Tracker before drawing a conclusion.

Expected result: You identify where a project is progressing normally and where the team may need support or follow-up.
SOP Coordinator project progress screenshot placeholderReplace with SOP Coordinator — Progress monitoring screenshot
STEP 3

Confirm the working team and workflow stage

Verify that the relevant Translator, Editor, Reviewer, and Approver are participating as expected. Record missing roles, stalled handoffs, or unclear workflow status for follow-up.

Important boundary: Do not assume you can edit account assignments or backend settings unless the control is visible and you have been authorized and trained to use it.
SOP Coordinator contributors screenshot placeholderReplace with SOP Coordinator — Contributors or team screenshot
STEP 4

Coordinate practical follow-up

Use the agreed communication channel to clarify next steps, schedule training where needed, and follow up on inactive or blocked work. Keep messages factual, respectful, and focused on the next action.

Expected result: Each blocker has a clear owner, required action, and follow-up date.
SOP Coordinator follow-up tracker screenshot placeholderReplace with SOP Coordinator — Follow-up screenshot
STEP 5

Escalate access, backend, or data-risk issues safely

For missing projects after verification, role or assignment changes, persistent syncing, loading failures, or missing/duplicated/overwritten content, prepare a factual case note and escalate through the authorized technical channel.

Escalate immediately: Do not ask someone to clear browser data, change device, or redo offline work until synchronization and content safety have been confirmed.
Expected result: The technical team receives enough information to investigate without receiving passwords or private login details.
SOP Coordinator escalation note screenshot placeholderReplace with SOP Coordinator — Escalation note screenshot
SAFE USE

Offline work

Offline work is useful, but the chapter may be unavailable to other team members until it is returned.

Protect the work

Download carefully. Return completely.

Offline content is temporarily stored in the browser cache. Do not clear browser data or change devices before return is confirmed.

STEP 1

Download only the chapter(s) you need

Use Download from the project page and select only the planned chapter(s). The platform may allow offline work for up to ten chapters at a time.

Expected result: The selected chapter is available offline in the same browser and device.
Offline download screenshot placeholderReplace with Offline — Download screenshot
STEP 2

Work offline in the same browser and device

Keep the browser data intact while offline work is active. Another user may not be able to access the same downloaded chapter.

Do not: Clear browser history or data, use another device, or reinstall the browser before the chapter has been returned successfully.
Offline chapter screenshot placeholderReplace with Offline — Work offline screenshot
STEP 3

Return the chapter to synchronize

When online again, open Download for the project, find the completed chapter, and select Return. Wait until the system confirms the return.

Expected result: The chapter is synchronized online and no longer held in the offline download list.
Offline return screenshot placeholderReplace with Offline — Return screenshot
SAFE USE

Auto-Translate & Re-Translate

These tools can help with new content, but can overwrite existing translation work.

High overwrite risk

Stop before selecting Auto-Translate on existing work.

Use it only for new content or when full replacement is intentional and authorized.

STEP 1

Check whether target text already exists

Before selecting Auto-Translate or Re-Translate, inspect the target language area and confirm whether the paragraph or chapter contains previous human work.

Expected result: You know whether using AI would replace existing target-language content.
Auto Translate pre-check screenshot placeholderReplace with AI — Existing content check screenshot
STEP 2

Choose the smallest appropriate scope

When replacement is intentional, prefer the smallest scope that matches the task: paragraph, then chapter. Whole-book processing can take a long time and should not be used casually.

Safer practice: Use AI for a new paragraph or a new chapter, then edit and review the result through the normal workflow.
Auto Translate scope screenshot placeholderReplace with AI — Scope selection screenshot
STEP 3

Review AI output before handoff

AI-generated text requires human editing, review, and approval. Compare it with the English source, correct language quality, check Bible references, and use the normal workflow for the next role.

Expected result: AI output is treated as a draft, not as final translation.
AI output review screenshot placeholderReplace with AI — Review output screenshot
SAFE CHECK

If something looks wrong

Protect the chapter first. Collect only the details needed before changing settings or trying a workaround.

Pause before changing anything

Do not risk translation work to “try a fix.”

Especially for offline, sync, missing, duplicate, altered, or overwritten content.

1

Identify the issue type

Login/access, missing project, role/workflow, loading, offline/sync, AI/overwrite, formatting, browser/device, or network.

2

Record the facts

Role, language, book and chapter, action just before the issue, exact message, device/browser, online/offline state, and whether another device was used.

3

Keep evidence safely

Take a screenshot showing the issue. Do not capture passwords, verification codes, or private login information.

4

Escalate data-risk cases

Escalate missing, overwritten, duplicate, misplaced, or uncertain-sync content; persistent loading; assignment problems; and backend/role requests.

!
Safe first rule for offline or missing-work reports

Do not clear browser data, change devices, download again, refresh aggressively, or redo the work until it is confirmed that the original work has been returned or safely synchronized.

QUICK HELP CENTRE

Top Questions &
Common Errors

Find a safe first response for the most common TEGW access, workflow, browser, offline-sync, and translation-tool questions.

Before reporting an issue
1 Confirm your role 2 Check book and chapter 3 Take a screenshot
Contact Support
Still need help?

Report the issue with the correct details.

Include your role, language, book title, chapter, device, browser, online/offline status, exact action before the issue, and screenshot.

GET IN TOUCH

Need help with TEGW?

Contact the Asia Translator Support team for platform access, translation workflow, offline sync, role permissions, training, or technical support.

Please include your role, language, book title, chapter, browser, device, and screenshot when reporting a technical issue.